In the last few years, people across India have started using digital wallets for daily payments. From tea stalls to petrol pumps, apps like Paytm, PhonePe, Google Pay, and others are now everywhere. These wallets are quick and easy. But at the same time, fraud cases linked to these wallets are increasing too.

Many people have lost money due to fake customer care numbers, scam calls, and false messages. The fraud usually begins with someone calling you, pretending to be from a payment app. They may say your account will be blocked, or that you need to complete your KYC. Sometimes, they offer rewards or cashback to trap you. And when you click their links or give details, your money is gone.

To stop this, the government has started a platform called the Chakshu Portal. This website helps people report scam calls, fake messages, and suspicious WhatsApp texts. It’s free and simple to use.

What is the Chakshu Portal?

The Chakshu Portal is run by the Department of Telecommunications (DoT). It is part of the Sanchar Saathi scheme. This portal helps you report fraud calls, SMS, or WhatsApp messages quickly.

You don’t need to be very technical to use it. The process is easy and takes only a few minutes. You just need to fill out a form with basic details and submit it.

This portal is especially useful when you receive scam messages about your payment wallets. Whether the message came on WhatsApp, SMS, or through a phone call, you can report it here.

Types of Payment Wallet Fraud You Can Report

Here are some of the most common fraud cases people in India are facing through digital wallets:

1. Fake Customer Care Numbers

You search for a help number on Google and call the first one that appears. The person on the line asks for your UPI PIN or asks you to download a screen-sharing app. This is often a scam.

2. KYC Messages

Scammers send SMS or WhatsApp messages saying your KYC is not complete. They tell you to click a link or call a number. These are fake and should not be trusted.

3. QR Code Tricks

Someone sends a QR code and asks you to scan it to receive money. But instead, money is debited from your wallet.

4. Cashback or Lottery Offers

You receive a message that you have won cash back or a lucky draw. They ask you to share personal details or click a suspicious link.

These messages are all part of fraud traps. If you see or receive any of them, report them immediately on the Chakshu Portal.

Steps to Report Wallet Fraud on Chakshu Portal

Here’s how you can report any suspicious payment wallet scam in a few simple steps:

Step 1: Visit the Official Website

Go to chakshuportal.com.in on your mobile or computer.

Step 2: Click on the ‘Report Suspected Fraud Communication’ Button

You will see this option right on the homepage. Click on it to get started.

Step 3: Choose the Type of Message

Select whether the fraud happened through a phone call, SMS, or WhatsApp.

Step 4: Enter the Details

Phone number that contacted you
Date and time you received the message or call
Short description of what happened
You can also upload screenshots or voice recordings, but that’s optional

Step 5: Add Your Mobile Number

You’ll be asked to enter your name and mobile number. You will get an OTP for verification.

Step 6: Submit the Complaint

Once the OTP is verified, your report is submitted. That’s it. The authorities take it from there.

What Happens After You Submit?

Once you submit the complaint on the Chakshu Portal, the details go to the telecom operators and other concerned departments. They can block the number or take legal steps based on how many people report the same number.

You may not get personal updates, but your report helps stop scams. Every complaint counts.

Should You Report Even If You Didn’t Lose Money?

Yes, you should. Many people think that unless they lose money, it’s not important to report. But that is not true.

Reporting a suspicious call or message helps others too. It alerts the system and helps catch the fraud before others fall into the same trap. The earlier a scam number is flagged, the faster it can be blocked.

Also, the Chakshu Portal doesn’t ask for any sensitive information from you. It’s safe to use.

What To Do If You Already Lost Money

If money has already been deducted from your account, here are the steps you should take:

Call 1930, the cyber fraud helpline
Visit cybercrime.gov.in and file an online complaint
Also report the message or call on the Chakshu Portal so the scam number can be blocked

Quick action improves your chance of getting the money back.

Final Thoughts

Digital wallets are useful, but they also come with risks. We all need to stay careful. Don’t believe messages that offer rewards, cashback, or sound urgent. Don’t share OTPs, PINs, or click unknown links.

And if you do receive a suspicious message or call, go to the Chakshu Portal and report it. It only takes a few minutes and can help many people across India.

Stay aware, report smartly, and help build a safer online space for everyone.

How to Report Payment Wallet Fraud Using Chakshu Portal

What is the Chakshu Portal?