How to Report Electricity Connection Fraud Using the Chakshu Portal

Byadmin

Electricity is something every home in India depends on. From cooking to charging phones, running fans to lights, we all need power to live our daily lives. But recently, there has been a rise in frauds related to electricity connections. Many people are getting calls or messages from unknown numbers saying:

  • Your electricity will be disconnected in 2 hours.
  • Your KYC is not updated, and your service will be stopped.
  • Pay a small fee to avoid service cut-off.
  • Click this link to continue your electricity connection.

These messages often look urgent and scary. But they are fake. The aim is to make people panic so they act quickly without thinking. Many people have shared personal details like Aadhaar numbers, OTPs, or even paid money. This kind of cheating is called electricity connection fraud.

To protect yourself and others, it is important to know how to report such frauds. That’s where the Chakshu Portal comes in.

What is the Chakshu Portal?

The Chakshu Portal is an online platform started by the Government of India. It is part of the Sanchar Saathi program under the Department of Telecommunications. The main purpose of the portal is to help people report any fraud communication they receive through SMS, calls, or WhatsApp.

Whether it’s about SIM cards, gas connections, or electricity services, if the message looks fake, the Chakshu Portal gives you a way to report it in just a few minutes.

How Do These Electricity Frauds Happen?

Scammers are using very basic tricks to fool people. These are the common signs of an electricity fraud:

  • You get a call saying your electricity will stop soon.
  • You get a WhatsApp or SMS saying your KYC is not complete.
  • The message tells you to call a number or click on a link.
  • The person on the call asks for OTPs or Aadhaar details.
  • They ask for a payment of ₹10 or ₹50 to keep the service running.

These messages are designed to scare you so you act fast. The scammers know that people don’t want to lose electricity, even for a short time. That’s why they use fear.

What You Should Do When You Get Such Messages

  • Do not click on any link in the message.
  • Do not call any number mentioned in the message.
  • Do not share OTPs or Aadhaar details.
  • Note down the number or take a screenshot.
  • Report it on the Chakshu Portal immediately.

Step-by-Step: How to Report on the Chakshu Portal

Step 1: Visit the Chakshu Portal using your phone or computer.

Step 2: Click on the option “Report Suspected Fraud Communication.”

Step 3: Choose how the message came to you – via Call, SMS, or WhatsApp.

Step 4: Select the type of fraud. For electricity frauds, you can choose:

  • KYC fraud
  • Fake customer care
  • Malicious links
  • Impersonation

Step 5: Fill in the details:

  • The phone number from which you got the message or call
  • The time and date of the communication
  • What was said or sent
  • Upload screenshot if you have one

Step 6: Enter your mobile number and complete OTP verification.

Step 7: Submit your report.

That’s it. It takes just 5 to 10 minutes to report a fraud.

What Happens After You Report?

Once you submit your complaint on the Chakshu Portal, the team at the Department of Telecommunications checks it. If the message or call is confirmed as fraud, action is taken. This may include blocking the number or sending alerts to warn other users.

Even if you don’t get a personal response, your report helps the system. The more people report, the faster these scams can be stopped.

Simple Ways to Stay Safe

Here are some basic tips to protect yourself from electricity connection frauds:

  • Do not act in a hurry. Always take a moment to think before sharing anything.
  • Check with your official electricity provider using numbers on your bill or company website.
  • Never share personal details like Aadhaar, bank info, or OTPs on calls or messages.
  • Use only trusted apps or websites to pay bills or update KYC.
  • Always report strange messages on the Chakshu Portal so others don’t fall into the same trap.

Frequently Asked Questions

Q1: Is it free to report on the Chakshu Portal?

Yes, it is completely free for everyone.

Q2: What if I already gave my details to the scammer?

Report it on the Chakshu Portal and also call your electricity company to alert them. You may also file a complaint at cybercrime.gov.in.

Q3: Can I report an old message?

You can report messages received in the last 30 days.

Q4: Will I get a reply after reporting?

You may not get a direct reply, but your report is used to take action against fraud numbers.

Final Words

Electricity connection fraud is a big problem, but it can be solved with awareness and quick action. If something feels wrong, it probably is. Don’t panic. Instead, take a few minutes and report the message on the Chakshu Portal.

By reporting, you not only help yourself but also protect others. Share this information with your friends, family, and neighbours. Together, we can stop these scams from spreading. Stay alert, and keep your information safe.

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