How to Report Bank Account-Related Fraud Using the Chakshu Portal

Bank fraud cases are rising every day. People are getting fake calls, messages, and emails from scammers who pretend to be from the bank. These scammers ask for your bank details, OTP, or even try to scare you by saying your account will be blocked. If you’ve received something like this, you are not alone.

To help people report such frauds, the government has started the Chakshu Portal. This portal makes it easy to report any suspicious message or call that feels fake. It is made for the public, and anyone can use it without much effort.

In this blog, you will learn what the Chakshu Portal is, how to use it, and why reporting is important—especially when it comes to your bank account.

What is the Chakshu Portal?

The Chakshu Portal is a part of the Sanchar Saathi initiative started by the Department of Telecommunications (DoT). It is designed to help common people like you report any calls, SMS, or WhatsApp messages that seem like fraud. The portal collects your report and then the authorities take action to stop such scams.

You don’t need to be very tech-savvy to use it. It is a simple online form where you enter the phone number that contacted you, give some details, and submit your report. That’s all.

Common Bank Frauds You Can Report

Most frauds that happen in the name of banks follow a pattern. Here are the common ones you can report using the Chakshu Portal:

• Fake KYC Updates: You get a message saying your account will be closed unless you update your KYC. Then they ask for your details or ask you to click a link.
• Customer Care Calls: Someone calls you pretending to be from your bank’s customer support. They may ask for OTP, ATM PIN, or account details.
• Loan or Cashback Offers: You get a message that you have won money or are eligible for a loan. Then they ask for an upfront fee or personal information.
• Government Impersonation: Scammers pretend to be government officers and say you are under investigation or that you owe money.
• Malicious Links: Some messages contain links. When you click on them, your phone or bank data may get hacked.

If you ever receive such messages or calls, it’s important to report them. Even if you didn’t lose money, reporting helps stop these people from cheating others.

Steps to Report a Fraud on Chakshu Portal

Reporting fraud on the Chakshu Portal is very simple. Here’s how you can do it:

1. Go to the Website: Visit chakshuportal.com.in on your phone or computer.
2. Click on Report: On the home page, there’s a button that says “Report Suspected Fraud Communication.” Click on it.
3. Choose the Mode of Message: Select whether you received a Call, SMS, or WhatsApp message.
4. Fill in the Details
   • Enter the number that contacted you
   • Mention the date and time
   • Write what the message or call was about
   • You can also upload a screenshot or audio file if you have it
5. Enter Your Info: Provide your mobile number and name. You’ll receive an OTP for verification.
6. Submit the Form: Once verified, submit the form. Your report will be registered.

That’s it. You don’t need to download any app or visit any office.

Why You Should Report Even If You Didn’t Lose Money

Many people think there is no need to report if they didn’t lose any money. But this is not true. Even one report can help identify scammers and stop them.

Here’s why it matters:

• It helps others stay safe.
• The more reports received, the faster the number or message can be blocked.
• Authorities use your information to track down the scam networks.

So, don’t think your report won’t matter. Every report adds value.

What to Do If You Lost Money?

If you already sent money or shared sensitive information by mistake, take quick action:

• Call 1930 – This is the national helpline for cyber fraud.
• Visit cybercrime.gov.in – You can file a complaint online.

Also, report it on the Chakshu Portal so the source can be blocked from scamming others.

How the Chakshu Portal is Helping India?

Since its launch, the Chakshu Portal has made it easier for people to fight fraud. Thousands of users have reported scam numbers and helped stop fake calls and messages.

This portal is especially useful in India, where digital scams are increasing. It acts as a support system for common people who might not know where else to go.

It also builds public awareness. When more people know about such scams and how to report them, the chances of fraudsters succeeding become less.

Final Words

Bank frauds are scary and can happen to anyone. But you don’t have to stay silent. If you receive any suspicious call, SMS, or WhatsApp message, report it on the Chakshu Portal. It’s quick, free, and useful.

Remember, your report can protect many others. Don’t ignore that weird call or message. Take 2 minutes and help stop it for good.

Keep your personal details private. Don’t click on unknown links. And always stay alert.